Customer Update

19/12/2020

The First Minister has confirmed that Wales will move into alert level 4 restrictions as of midnight on Saturday, 19th December 2020 until 18 January 2021.  These restrictions will apply to all of Wales

What does this mean to Actif Leisure Centres?

  • All Leisure centres will be closed from 20 December until 18 January 2021 (subject to Welsh Government 3-week review)
  • All Direct Debit Memberships will be frozen and no collection will be made for the month of January. The days not used due to closure from 20-31 Dec (12 days) will be added onto your membership when we reopen, you, therefore, do not need to do anything with your membership.
  • All frozen accounts will remain frozen, be assured you do not need to do anything to your account.
  • All Annual memberships (365, annual swimming membership) and Standard / Super Saver cards will be extended taking into account the time lost as a result of closure.
  • Anyone who has paid for activities or made hire bookings from 20 December onwards will be credited accordingly.
  • A reopening date will be announced once we know more, this will be set in line with Welsh Government announcements and guidelines.

We'll be keeping our FAQ pages up to date - click here to access

We need to do everything we can to help keep Carmarthenshire safe and control the spread of Covid-19 in our communities.