FAQ's

We have created a FAQ section to help you find out everything you need to know about your membership and COVID related questions, you will find a selection of question and answers to help you below.

COVID / TIER 4 CLOSURE

When will you be re-opening?

The First Minister has confirmed that Wales will move into alert level 4 restrictions as of midnight on Saturday, 19th December 2020.  These restrictions will apply to all of Wales.

All Leisure centres will be closed from 20 December until further notice

We will keep you updated on a reopening date once we know more, this will be set in line with Welsh Government announcements and guidelines.

We will keep you updated via our app, website, social media and direct e-newsletter.

What is happening with my membership / direct debit while you are closed?

If you have reactivated your membership or joined as a new member over the last few weeks we will make sure that your membership is frozen, which means that we will NOT be taking any payment from you in January 2021. 

What if I have booked for an activity that falls in the lockdown?

Gym / Fitness class / Swim booking – all bookings from the 20 December onwards has been taken off the system.

What if I am already a frozen member, do I need to do anything during the two-week lockdown?

If you have been a frozen member since March, there is nothing you need to do.  We will keep your account frozen.

ACTIF ANYWHERE

Can I still access Actif Anywhere, your Online live streaming platform during the closure?

Yes, the Actif Anywhere platform will be running as normal and you will be able to access daily live-streamed classes straight to your front room.

Your health and wellbeing is extremely important to us so we wanted to make sure that you still have access to resources that can help you stay active during this latest lockdown.

 

What is Actif Anywhere?

Actif Anywhere is a brand new live streaming service bringing you real-time fitness classes that you can do anywhere, by using your phone, tablet or laptop.  

It's like being in a 'normal' fitness class just that you are taking part at home, in the garden, at work or maybe even in your local park.  

We will have a host of daily fitness classes that you can get involved in from, Strength & Conditioning, Cardio & Endurance, Dance classes, HIIT, Yoga & Relaxation, Cycling and more! So there really is something for everyone.

All of these classes will be delivered to you by our friendly Actif Instructors.

What are the advantages of signing up to Actif Anywhere?

Why should you sign up to Actif Anywhere?

  • Live and interactive
  • Fits around your daily routine
  • Simple to access and convenient
  • Portable (you can do it anywhere!) and access the platform on 3 different devices - phone, laptop and tablet 
  • Train with your favourite Actif coaches
  • High-quality and motivating instruction by our instructors
  • Cost-effective as you don't need to travel anywhere

 

What classes are currently on the Actif Anywhere Timetable?

We are bringing you online fitness classes which you can take part in without leaving your home! Join Rachel, Cath, Tracey, Sion and Leon for more than 20 live classes, six days a week this month.

There are a variety of classes on offer with more to be added… including

  • HIIT,
  • Tabata,
  • Circuits,
  • Power / Gentle Yoga,
  • Exercise to Music,
  • Boxfit,
  • Dance HIIT / Gold,
  • Family Fitness,
  • Core & Stretch,
  • Dumbbells & Core,
  • Back to Fitness,
  • Sculpt & Tone,
  • Body Sculpt,
  • Burn Lite,
  • Legs, Bums & Tums,
  • Actif Jama Party

How can I get involved with Actif Anywhere?

Staying Active at the start of 2021!
Great news! We have extended FREE access to our online / live streaming service, Actif Anywhere for the duration of the lockdown closure (up until 18th January, subject to Welsh Government's 3-week review).
 
For those of you who have reactivated your Direct Debit membership with us or have recently joined as new members.  You will be able to log in and access over 20+ live classes plus on demand content in the comfort of your home.  Simply log in once using your Email and Password  click here.
 
OTHER OPTIONS
 
FROZEN MEMBER
Actif Anywhere only membership
Sign up to an Actif Anywhere only membership
Only £10 a month
 
PAY AS YOU GO
Access the online / Live classes on a pay as you go basis - £6 per class or Sign up to an Actif Anywhere only membership
Only £10 a month

What devices can I use to access Actif Anywhere?

If you have access to a smart device such as mobile phone, tablet or laptop, – you can access Actif Anywhere whether you're at home, at work or at the beach.

If you haven't already, download our app - search Actif Sport and Leisure in your app store. Once you've downloaded the app you will see a button on there for 'Live/Online fitness classes' click on this and put in your email address and PIN. Once you've added your details once it should remember you so you won't need to put your membership ID and PIN in every time.

How to log in?

Click here to log in using your e-mail address and password.