MEMBERSHIP PRICES

For those of you wishing to restart your membership, you'll be pleased to know we've temporarily reduced our direct debit membership prices to reflect the services that we can offer you when we re-open, which should deliver even greater value for your Actif membership. The lower prices will stay in place until the end of September. These prices will be reviewed each month considering the facilities and services we are able to make available to you.

Household - £30 a month
Platinum / Corporate platinum / Student / Over 60's / Bronze / Corporate Bronze - £20 a month

RESTARTING YOUR MEMBERSHIP

If you wish to restart your membership, the great news is you can now do this yourself. 

Follow the steps below to rejoin with us;

  • Click JOIN 
  • Select Site from the drop-down list (please select your preferred centre, even if you are using another of our centres for the time being)
  • Select Sign up for a membership
  • Select Online Direct Debits
  • Select your chosen membership from the list
  • As you are already a member you won't need to add your details, just tick Yes, I have a Member ID and PIN and enter your details in
  • Continue adding in your details and confirm payment details.
  • Once you've completed these steps you will now have access to the Actif Anywhere platform

 

...Or need further assistance with restarting your membership? 

If you have any of the following memberships you will need to contact our membership team directly who will help restart your membership. Rest assured that the 4 and a bit months you’ve lost since we’ve been in lockdown will be added onto your membership

If you have a;

  • 365 membership
  • Standard or Super Saver card
  • Annual swim membership

Please fill in your details below and a member of the team will call you back by the end of the next working day.  Please be aware that the opening hours of our membership office are 8am - 6pm Monday to Friday.

 

e.g. 08/08/1987

Membership Freeze

If you are not ready to restart your membership, that’s not a problem, we will keep your account frozen for a little while longer. 

The benefit of doing this is that you can still access our leisure centres and book into activities on a Pay as you Go basis.  As a frozen member you will be entitled to 10% reduction off classes, workout pod bookings, outdoor / indoor classes and swim sessions, for example;

Gym session / Workout pod / Fitness class
Normal non-member rate is £6 but you’d pay £5.40

Adult Swim session
Normal non-member rate is £4.90 but you’d pay £4.40

 

Expired or cancelled members

We are taking on new membership, so if you would like to join Actif you can do so by clicking here 

 

Membership Frequently Asked Questions

To access our more extensive FAQ's, please click hereOtherwise, expand the option below to see all the FAQ's relating to memberships

Your Membership

Expand the below to see all the other FAQ's relating to your membership

I do not wish to restart my membership, what are my options? 

If you do not wish to restart your membership, that's ok we will keep all memberships frozen unless you tell us that you wish to restart your membership.  You can rest assured that no payments will be taken while your account is frozen. The benefit of doing this is that you can still access our leisure centres and book into an activity on a Pay as you Go basis.  As a frozen member you will be entitled to 10% reduction off classes, workout pod bookings, outdoor / indoor classes and swim sessions, for example

Gym session / Workout pod / Fitness class
Normal non-member rate is £6 but you’d pay £5.40

Adult Swim session
Normal non-member rate is £4.90 but you’d pay £4.40

 

What happened to my membership during the closure between March and now?

Your membership was frozen during the closure, it will remain frozen unless you choose to opt in to one of our available membership options and new products.  No payments have been collected until your membership is reactivated. 

Are there any changes to membership prices when you re-open?

We will be offering a package of membership by DD for those who wish to take up; Single £20 pm, Household £30 pm, Actif Anywhere (live stream/on demand) £10 pm or a bolt on of £7.50 for existing members.

If I decide not to attend the centres when they re-open, will there be an option to freeze my account for an extended period?

Your account will remain frozen in the short term, this may change as time progresses and lockdown rules change.  You will hear from us as time passes to update you on changes.

What will happen to my direct debit payment when I return to the centres, should I do anything?

If you choose to opt for a membership option your direct debit will restart.  If you remain frozen you can still pay & play at our standard prices for available sessions.

I cancelled my direct debit, but now want to return to the centre, what do I do?

We are really happy should you choose to re-join with us, your options are available for selection and payment online.

If my centre will not be the first to open and it’s not possible for me to attend another centre, what will happen to my monthly direct debit payment?

It will remain frozen at the present time, if that changes we will contact you.

Can I Freeze or Cancel my membership after re-opening if I need to?

Yes, you have the option always to freeze or cancel your membership

I would like to join Actif as a member, can I do this straight away?

As soon as the options are available online you will be able to join us, we hope you enjoy using our facilities.