We are preparing to reopen

Following the Government announcement on 31 July we are now preparing to reopen ready for Monday 10 August.  We can now share with you all the measures that we’ve been busy putting in place to make sure that all our customers and staff have a safe and hygienic environment to return to.

Not all our centres will be reopening as two of them are still being used as NHS field hospitals.  The centres that will be reopening are:

Below is an overview of some of the changes we’ll have in place.

Please return to this page as we’ll be adding even more detail as we get closer to our reopening date of Monday 10 August. 

For now here is an overview: 

If you are feeling unwell

  • STAY SAFE. If you are feeling unwell or displaying any COVID-19 symptoms, please do not enter the centre, stay at home and follow the NHS guidance.

Cleanliness and hygiene

  • WASH YOUR HANDS / SANITISE FREQUENTLY. On arrival, please sanitise your hands. We also encourage you to regularly wash / sanitise your hands during your visit.  We also have several sanitising stations throughout the centre.
  • ENHANCED CLEANING REGIME. There will be enhanced cleaning regimes in place throughout the centre. Deep cleans will also take place every night to make sure the centre is ready for next day.
  • SELF CLEANING STATIONS. We’ll also be asking you to do your bit too. In the gym we’ll have a number of self-cleaning stations and we kindly ask that you wipe down the machines/equipment before and after use, for added peace of mind.

Social distancing

  • SOCIAL DISTANCING. We have installed several safety signs that make it easier for you to maintain a safe distance between yourself, staff and others around you.
  • REDUCED NUMBER. We have reduced the number of people who can access the centre and each activity at any given time.  This is to ensure that you and our staff can safely distance during your visit.

Accessing your chosen activity

  • YOU MUST PRE-BOOK INTO YOUR ACTIVITY. We will not be accepting any ‘walk ups’, make sure that you book online prior to attending any activity (gym, swim, workout pods and outdoor classes). You can book these activities by going online / downloading our app (you will need your membership ID and PIN, but don’t worry as we’ll be sending reminder emails).  We have also reduced the advanced booking period from 14 days to 5 days, this is to make it fair for all.

BOOK YOUR ACTIVITY (Swim, Gym, Workout Pods) ON THE WEBSITE HERE OR THE ACTIF SPORT AND LEISURE APP.

  • TIMED SLOTS. To make sure that everyone gets a chance to access their chosen activity we have limited all sessions (gym, workout pods, swim and outdoor classes) to 1 hour each and you will not be allowed to move from one activity to another activity.
  • EQUIPMENT SPACED OUT. We have spaced out the equipment and put one ways systems in place to make sure that you can exercise safely. We have also reduced the numbers who can access the gym at any given time to make it safe for everyone.
  • WORKOUT PODS. These are a NEW activity that you can book into. Using the space of the dance studios we have marked out 3mx3m areas that has one piece of cardiovascular equipment (Bike / Rower) along with bench and a selection of weights (kettle bell, barbell or dumbbells).
  • SWIMMING POOLS. We will only be offering lane swimming and the lanes will now be ‘double’ the width, this is to ensure safe social distancing in the water. We have also reduced the numbers who can access the swimming pool at any given time to make it safe for everyone.
  • CHANGING ROOMS. We ask that you come dressed for your pre-booked activity. For swimming customers, we ask that you wear your swimming attire underneath your clothes where possible.  This will help reduce the amount of time spent in the changing room area.
  • WATER FOUNTAINS. Please bring pre-filled water bottles with you as the water fountains will not be available and neither will the café / vending machines.

Membership

We’ll be in touch with all our customers before we do reopen by direct email.  These emails will outline all your choices so even if you’re not ready to re-join just yet there will be options in there for you. If you are happy to re-join, we’ll outline the steps you need to take in there.

MEMBERSHIP PRICES

For those of you wishing to restart your membership, you'll be pleased to know we've temporarily reduced our direct debit membership prices to reflect the services that we can offer you when we re-open, which should deliver even greater value for your Actif membership.  The lower prices will stay in place until the end of September.  These prices will be reviewed each month considering the facilities and services we are able to make available to you.

Household - £30 a month
Platinum / Corporate platinum / Student / Over 60's / Bronze / Corporate Bronze  - £20 a month 

RESTARTING MY MEMBERSHIP

If you wish to restart your membership can we ask that you complete the following survey and a member of the membership team will process your request and restart your membership.

RESTART MY MEMBERSHIP 

I DO NOT WISH TO RESTART MY MEMBERSHIP, WHAT ARE MY OPTIONS?

If you do not wish to restart your membership, that's ok we will keep all memberships frozen unless you tell us that you wish to restart your membership.  You can rest assured that no payments will be taken while your account is frozen.

 

FAQ’s

We look forward to welcoming members and visitors back to our Leisure Centres very soon. The health and wellbeing of our customers and our staff is our main priority.  Thank you for bearing with us during this difficult and unprecedented time over the last five months.

There will be a few safety measures put in place since your last visit to ensure that we follow the guidelines set out for the sport and leisure sector by the Welsh Government.

To help you prepare to return to your local centre to enjoy your favourite classes or to use our facilities in a secure way, we have compiled the FAQ section below which should answer many of your questions.

(Expand the following titles to find out more)

Leisure Centres

When will Actif Sport & Leisure Centres be re-opening and will all centres re-open the same time? 

Subject to Welsh Government advice we will be reopening Amman Valley, Newcastle Emlyn, St Clears and Llandovery from August 10th, 2020.  Carmarthen and Llanelli Leisure centres are currently used as field hospitals and so their reopening timeframe will vary.

Can I access another Actif Sport & Leisure Centre?

Our Direct Debit memberships give you access to ALL Actif Leisure centres. That means that even if you are a member that regularly use Carmarthen and Llanelli, you can access Amman Valley, Newcastle Emlyn, St Clears and Llandovery pool while we wait for an update on when Carmarthen and Llanelli will be ready to reopen.

Will there be any reduction in opening hours as Actif get its centres back up and running?

Centres will be open at the same times wherever possible.  However, access is through pre-booked sessions with limited numbers.

Amman Valley Leisure Centre

Newcastle Emlyn Leisure Centre

St Clears Leisure Centre

Llandovery Swimming Pool

What should I do when I arrive at a centre?

We have made improvements to our check in process to make it as quick and easy for you.  We'll be issuing customers who do not have an RFID button with a new one.  This button is linked to your membership, and will allow you to check in in seconds - don't worry if you don't have one we'll sort you out on your first visit. Once checked in, please follow the instructions given by our staff who will direct you to your activity. 

Will all services within the leisure centre be open e.g. café, play centre…? 

Some services will not be open, initially, we will offer swimming, gym and group exercise only.  At later stages, we will open other activities as government advice permits and subject to risk assessment.  Please see the website for details.

Will there be a time limit that members / visitors can spend in the centre?

Sessions of activity will be limited to one hour on a pre-booked and prepaid basis.  This includes changing times where relevant.

What changes have been made to make sure all members, visitors and staff are safe? (social distancing / cleaning regimes / risk assessments carried out etc)

Customers will see one way systems, signage, enhanced cleaning, sanitisation stations and restricted access when visiting.  You may be asked to wipe down equipment after use too. Comprehensive risk assessment and new cleaning systems have been introduced.  The sites will all operate on a cashless basis with limited numbers in the centre at any time.  Customers will have to agree to our codes of conduct at time of booking.

With Carmarthen and Llanelli Leisure Centres currently being used as temporary field hospitals, is this likely to cause disruption to members and customers at these centres over the coming weeks?

It is unlikely that these sites will open in the first phase of reopening, we are talking with colleagues in NHS to explore options in the future and agree future needs in terms of health service.  We will publicise any changes in due course.

Have the Leisure centres been deep cleaned prior to re-opening?

Yes and routine cleaning programmes will be in place including deep cleans once we reopen.

Will toilets be available?

Yes toilets will be available.

Will there be a maximum number of customers that will be allowed to be inside the building at any one time when you re-open?

Yes – each site will have maximum numbers per session.

Will there be a queuing / one way in & out system introduced to avoid congestion?

Yes – please follow the instructions and directions when visiting.

What do I need to bring and what am I not allowed to bring with me?

You will need to bring your own water bottles.  If you swim then you may bring one each of swim hat, float, pull buoy, nose clip, Goggles and Arm Bands/Swim Aid.  For group exercise you may bring your own yoga mat.

Will water fountains be in use?

No.

Will I still be able to purchase water and other energy drinks from the machines?

No.

For customers paying for activities on a one-off visit, will paying by contactless card be encouraged rather than handling cash at reception desk?

We request that payment must be made upon booking online.

As a member, customer or visitor, what can I do when Leisure centres re-open to help reduce infection when I visit?

Please wash your hands, use our sanitiser stations and where relevant wipe down your kit after use with the sanitisers provided. Ensure you follow the signs / advice and maintain social distancing.  If you are unwell please do not visit us and wait until you are fully recovered.

Do I need to wear a mask or other PPE inside the centre?

No, if you choose to wear a face mask you may however.

Will centre staff receive additional training prior to the re-opening?

Yes, all our staff are being retrained ahead of opening to ensure that they are ready to welcome and look after customers.

Am I able to use the outdoor sports areas within Actif Leisure centres? How do I book?

Available facilities are bookable through the website / app.  For regular bookings enquiries please contact the centre direct via telephone / email.

Pre-Booking for Activities

Will I need to book a slot online to use your facilities before visiting?

Yes through the website or our App https://carmarthenshire.leisurecloud.net/Connect/MRMLogin.aspx

Do I need to book online before using the swimming pool? How do I book?

Yes; you will need to book your session and pay for it online through the website or the app https://carmarthenshire.leisurecloud.net/Connect/MRMLogin.aspx

Do I need to book online before using the gym? How do I book?

Yes, you will need to book and pay online before attending the gym session. Numbers are limited to a first come first served basis. https://carmarthenshire.leisurecloud.net/Connect/MRMLogin.aspx

Your Membership

What happened to my membership during the closure between March and now?

Your membership was frozen during the closure, it will remain frozen unless you choose to opt in to one of our available membership options and new products.  No payments have been collected until your membership is reactivated. 

Are there any changes to membership prices when you re-open?

We will be offering a package of membership by DD for those who wish to take up; Single £20 pm, Household £30 pm, Actif Anywhere (live stream/on demand) £10 pm or a bolt on of £7.50 for existing members.

If I decide not to attend the centres when they re-open, will there be an option to freeze my account for an extended period?

Your account will remain frozen in the short term, this may change as time progresses and lockdown rules change.  You will hear from us as time passes to update you on changes.

What will happen to my direct debit payment when I return to the centres, should I do anything?

If you choose to opt for a membership option your direct debit will restart.  If you remain frozen you can still pay & play at our standard prices for available sessions.

I cancelled my direct debit, but now want to return to the centre, what do I do?

We are really happy should you choose to re-join with us, your options are available for selection and payment online. https://www.actif.wales/memberships/

If my centre will not be the first to open and it’s not possible for me to attend another centre, what will happen to my monthly direct debit payment?

It will remain frozen at the present time, if that changes we will contact you.

Can I Freeze or Cancel my membership after re-opening if I need to?

Yes, you have the option always to freeze or cancel your membership.

I would like to join Actif as a member, can I do this straight away?

You can JOIN Actif in a few simple steps.  All you need to do is click JOIN and follow the steps on the screen. You can decide which membership option you'd like to take whether that is a direct debit membership or Pay as You Go membership - the choice is yours. We hope you enjoy using our facilities.

Swimming Pools

What are the swimming pool opening times?

Please check the website for available sessions at your pool.  Access is only through booked sessions.  The pools are open 7 days per week.

Will Actif put on special hourly sessions for certain age groups (60+, families, health conditions)?

Yes, these will develop over time and be available online to buy/book.

Will there be a limit on how many people will be allowed in the pool at one time during swim sessions?

Yes, we will have limited numbers and swimming will be in lanes.

What do I need to bring and what am I not allowed to bring with me?

You may bring your towel, one each of the following; water bottle, kick board, pull-buoy, goggles, nose clip, arm bands and swim hat.

Will there be family swimming sessions?

These will not be available in the first phase but may come later.

Will there be any changes to the term swimming timetables published going forward at Carmarthen, Llanelli, Amman Valley and Llandovery?

Timetables will reflect the available sessions only and so will look very different to what was before.

Will there be new arrangements in place for school swimming lessons from September?

There are no plans to restart school swimming lessons in September. Plans will be developed with Education partners to determine when and how school swimming will restart.

How will swimming lessons for children and adults work?

There will be no swim lesson programme in phase 1.  Plans are being developed that will enable some form of swim school to start.  It is anticipated that any initial programme will start later in the year and be subject to strict controls.  Full programmes are unlikely to restart in 2020.

How many children will be in each swimming lesson and how long will classes be for?

Class sizes will be subject to social distancing for both teachers and learners. It is likely that lessons will be intensive weeks as opposed to termly.  The number of classes will be significantly reduced.

Will my child/ren still be enrolled in their usual swimming classes on the same day and time when they re-commence?

No, because the programme will not be able to operate as it was before the lockdown.

My child/ren would like to start attending swimming lessons. Do you currently have space?

There are currently no lessons available, please keep an eye on our website and newsletters for more details as programmes change in coming months.

I am a coach/organiser of a sports club who accesses one of your swimming pools, will I have to re-book training days and times before returning?

Yes, sessions and times will need to be booked and paid in advance as and when facilities reopen and club slots are made available.  All clubs must appoint a covid-officer and follow their respective governing body guidance.  The number of participants will be limited to comply with social distancing requirements.

Will the health suite facilities be open?

These facilities will not be open in the initial phases of reopening.

How can I keep in contact with your swimming instructors?

Contact will be maintained through site management and our swim coordinators only.  You can reach us through email or telephone at your local centre.

Will there be changes to the way changing rooms will be allocated and used?

Yes, you will be allocated a personal cubicle to use for the session.  Showers will not be available other than a pre swim, poolside shower.  We ask you arrive swim ready with your costume under your clothes.

What cleaning duties will be carried out in the pools?

Cleaning will take place between each session and at the end of the day.

Will there be staff on poolside?

Yes there will be lifeguards on duty, it is important you follow any instruction given.

Gyms and Fitness Classes

What are the gym opening times?

Please check the website for your local centre opening times and session times.

Will Actif put on special hourly sessions for certain age groups (60+, families, health conditions)?

This will develop over time please monitor our website and newsletters for updates.

Will there be new arrangements in place for gym availability?

You will need to book and pay for your session online through the website or app.

Will the gym only be available for members only or can PAYG customers also access the gym?

PAYG and member access is available.  All customers must be registered to access the site.

How many people will be able to visit the gym at any one time?

This depends upon the site as each venue has different capacities.  Numbers are however limited to ensure social distance and space allocation maintained.

Will all equipment be available to use?

We will make as much equipment available to you as we are able.  It will be less however than in normal times.

Are members required to wipe down equipment before & after use?

We ask that customers do this when using the gym to protect themselves and others, equipment will be provided (spray and blue roll).

Are children (11 years +) allowed to accompany me to the gym to train?

Sessions are available on a single person basis.

Will fitness classes be returning as centres re-open?

Yes we will be offering a limited programme of classes, these will be both indoors and outdoors.

How many will be able to attend a fitness class at any one time?

Each class has different sizes dependent upon the activity.

Are you going to be running outdoor fitness classes at Actif?

Yes.

I can’t get a space on a class. Will you have a waiting list in case spare spaces become available?

There are no waiting lists.  We will enforce a no show rule for people who repeatedly do not arrive for their booking.

For those unable to return to the gym currently, will there be anywhere I can get advice to help keep active at home?

We have a range of on demand services and our Actif Anywhere product provides for live stream and on demand classes / fitness.

How can I keep in contact with your fitness instructors?

You can keep in touch with us when you visit or via the website, email, social media and telephone.

Will changing rooms be available for gym users?

Changing rooms will not be available.

Do you have a time limit that I can spend in the gym?

Sessions are 1 hour including arrival and departure.

What do I need to bring and what am I not allowed to bring with me?

You may bring a water bottle and if needed your own yoga mat.

What cleaning duties will be carried out in the gyms?

The space will be cleaned after each session as well as routine cleaning through the day.

Will there be centre staff available in the gym?

Yes throughout opening times.

Children's Activities

Will the play centre be opening at Carmarthen Leisure Centre?

The play centre remains closed as the facility is a field hospital.

When will the Junior programmes for children be re-commencing?

There are no plans to restart children's programmes in facilities in the short term.

Will there be Actif Children’s Holiday Clubs organised over the summer and October holidays?

Not at this time.

Is it possible to book a birthday party at one of your centres now for a future date?

Not at this time.