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CUSTOMER NOTICE

Carmarthen Leisure Centre and Llanelli Leisure Centre to reopen for October 

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Today (21/08/2020) it has been announced that Carmarthen and Llanelli Leisure Centres are to be returned to us, following their conversion for availability as field hospitals earlier this year.

Please bear with us as we finalise the details and timescales of this, and what will be available to the public, and when. We appreciate you will have many questions about this, but please first consult with our existing FAQ’s to give an idea of how we are operating at the moment and we will announce when further information becomes available. As you can appreciate, we will be far more effective in planning and communicating those plans than in receiving and responding to questions we don’t have firm answers for yet.

Rest assured that frozen memberships will continue to be frozen and we will communicate with you in advance of any proposed changes with regards to this. Also, our memberships will continue to allow you access to all centres when Llanelli and Carmarthen reopen which are priced at £30 for Household Memberships and £20 for Individual Memberships at the moment.

As news and services become available, they will be posted and bookable via our App. If you haven’t done so yet, you can download below, where you can choose your ‘club’ and enable notifications so we can tell you when the situation changes.

READ THE FULL PRESS RELEASE HERE

We will be keeping you all updated of the details as soon as we know via;

•  E-newsletters - make sure that we have your correct email address and that you select your preferences so that we can contact you.  You can update these yourself by going to BOOK, enter your membership ID and PIN and click on ‘My Account’ top right.  Update your details and click on preferences to make sure you receive the latest from us.
• Download our app – search Actif Sport and Leisure in your app stores (links above)
• Social Media – Follow us on Facebook – Actif Sport and Leisure and Twitter @SportCarms
• Here on our website 

Can I access the facilities at other Actif Leisure Centres?

Did you know that your Actif membership gives you access to ALL our Actif leisure centres?  Even though Carmarthen and Llanelli Leisure Centres are currently closed you can restart your membership and use the facilities at any of the following centres;

• Amman Valley – gym, workout pods, indoor fitness classes and swimming pool (lane swimming only in the main pool)
• Newcastle Emlyn – gym and workout pods
• St Clears – gym, workout pods and limited indoor classes
• Llandovery Swimming Pool – Swimming pool (lane swimming only in the main pool)

MEMBERSHIP PRICES

For those of you wishing to restart your membership, you'll be pleased to know we've temporarily reduced our direct debit membership prices to reflect the services that we can offer you when we re-open, which should deliver even greater value for your Actif membership. The lower prices will stay in place until the end of September. These prices will be reviewed each month considering the facilities and services we are able to make available to you.

Household - £30 a month
Platinum / Corporate platinum / Student / Over 60's / Bronze / Corporate Bronze - £20 a month

RESTARTING YOUR MEMBERSHIP

If you wish to restart your membership, the great news is you can now do this yourself. 

Follow the steps below to rejoin with us;

• Click JOIN 
• Select Site from the drop-down list (please select your preferred centre, even if you are using another of our centres for the time being)
• Select Sign up for a membership
• Select Online Direct Debits
• Select your chosen membership from the list
• As you are already a member you won't need to add your details, just tick Yes, I have a Member ID and PIN and enter your details in
• Continue adding in your details and confirm payment details.
• Once you've completed these steps you will now have access to the Actif Anywhere platform

...Or need further assistance with restarting your membership?

If you have any of the following memberships you will need to contact our membership team directly who will help restart your membership. Rest assured that the 4 and a bit months you’ve lost since we’ve been in lockdown will be added onto your membership

If you have a;

• 365 membership
• Standard or Super Saver card
• Annual swim membership

Please fill in your details below and a member of the team will call you back by the end of the next working day.  Please be aware that the opening hours of our membership office are 8am - 6pm Monday to Friday.

I DO NOT WISH TO RESTART MY MEMBERSHIP, WHAT ARE MY OPTIONS?

If you do not wish to restart your membership, that's ok we will keep all memberships frozen unless you tell us that you wish to restart your membership. You can rest assured that no payments will be taken while your account is frozen.

CLICK HERE FOR MORE FREQUENTLY ASKED QUESTIONS 

ADDRESS

(If using Sat Nav it may make you turn in near the Queen Elizabeth secondary school.  Please continue past the School and the Leisure Centre will be the next turning on your left signposted).