Help Centre - Frequently Asked Questions

We have created a help centre that has everything you need to know about your membership, making and managing bookings, COVID related questions and more. 

You will find a selection of questions and answers to help you below.

ATTENDING OUR LEISURE CENTRES

What indoor and outdoor services/facilities are currently available for members and customers?

Initially we are able to offer the following indoor and outdoor facilities; 

INDOOR

  • Lane recreational / family swimming 
  • Gym sessions (1 hour only) 
  • Indoor group exercise classes
  • Group learn to swim lessons has commenced
  • Organised indoor sport facilitbookings / hire
  • Organised Indoor sports activities (available for individual, household and group bookings e.g. Squash, badminton, tennis 

OUTDOOR

  • Outdoor group exercise classes
  • Outdoor sports facilities bookings and hire such as athletics track, tennis courts and astroturf pitches are available to hire at Leisure Centres in line with current regulations. 

At later stages we will open other activities as government advice permits and subject to risk assessment.  Please check for updates on the website, app and social media.

Alternatively, please phone your local centre or e-mail actif@carmarthenshire.gov.uk to find out what availability there is and charges for indoor and outdoor facilities.

What changes have been made in the centres to keep customers and staff safe?

We have developed new procedures, safety measures, risk assessments and training. So you can be sure that you are in the best hands that we will protect you and our team each and every time you visit.

We are following guidelines from Welsh Government and industry experts such as UK Active and Public Health Wales.

These include: 

  • All activities in centres need to be pre-booked in advance before attending
  • We’ve reduced our capacity numbers in each activity area (gym, fitness classes and swimming pool)
  • Enhanced cleaning regimes in between each session and at the end of the day. 
  • Social distancing / new directional signage to help you get from one activity area to the other safely. 

Before visiting our centres, we ask that if you are feeling unwell or showing COVID-19 symptoms that you stay at home and follow NHS guidance - let's keep ourselves and others safe. 

Do I need to wear a face covering in centre?

It is currently mandatory to wear face coverings. You will need to wear a face-covering when… 

  • Entering our Leisure Centres and while inside the centres. Depending on what you are doing within the centre you may be expected to leave it on. 
  • Preparing to exercise, changing, undertaking any activity that isn’t strenuous, or on leaving the leisure centre, especially when in close contact with others. 

Please make sure that the face-covering covers your nose and mouth at all times

You will not be expected to wear a face-covering whilst exercising e.g.

  • Whilst swimming 
  • Whilst taking part in a fitness class 
  • When attending a gym session. In the gym, we will not be asking customers to wear face coverings during exercise, and it will not be compulsory to wear face coverings to get from one station/piece of equipment to the next.

There will be certain situations and activities where staff will not be required to wear a face-covering for overriding safety and practicality reasons e.g. whilst lifeguarding.

We continue to ask staff and customers to adhere to the social distancing guidelines when visiting/working in our centres.

What should I do when I arrive at a centre?

All activities need to pre-booked in advance meaning that when you arrive at your local centre, please report to the reception desk and let them know which activity you have booked for.

They will then check you in on the system and explain everything you need to know and where to go.

What is the check-in process?

We have made improvements to our check in process to make it as quick and easy for you.

We'll be issuing customers who do not have an RFID button with a new one.  This button is linked to your membership, and will allow you to check in in seconds - don't worry if you don't have one we'll sort you out on your first visit.

What do I need to know before attending the gym?

Please do not arrive more than 5 minutes before the start of your session. 

Once checked in at the reception, please follow the instructions given by our staff who will direct you to your gym activity.

Please wear your face covering on entry into the centre and gym. Whilst exercising you can remove your face covering and when moving from one station to the next. If you need to walk through the gym to get to a different area e.g. dance studio, please leave your face covering on until you have reached your workout area.

Numbers are limited for each session to ensure social distance and space allocation maintained. The maximum total depends upon the site as each venue has different capacities.

Limit your belongings as the lockers will be unavailable.

What do I need to know before attending an indoor fitness class?

Please do not arrive more than 5 minutes before the start of your class. 

For indoor fitness classes, please check in at reception and follow the instructions given by our staff who will direct you to your class activity.

For outdoor classes, please make your way to the marquees and a member of staff will check you into the class.

Are the lockers / changing rooms available?

Customers going swimming

Changing rooms will only be available for swimmers only. We ask that customers arrive with swimwear underneath clothes and you will need to shower at home after your swim. Changing cubicles will be allocated and can be used to get changed after your swim.

Lockers will be unavailable, so please limit your personal belongings.

Customers going to the gym / exercise class

Please do not bring large bags with you to the gym, limit your belongings as much as possible. The use of personal towels will also not be allowed.

The changing rooms and lockers will not be available for customers going to the gym.

Are the toilets available?

Yes.

Can I use the water fountains and vending machines?

No. Please bring a pre-filled bottle of water with you prior to attending as the water fountains and vending machines will be unavailable.

MEMBERSHIP & PAYMENTS

How do I sign up for an Actif membership?

To JOIN Actif as a new member please follow these steps; 

Register for a pay as you go account  
(nothing to pay upfront)

  • Click JOIN
  • Select your nearest centrefrom the drop-down list  
  • Select Pay as you go 
  • Enter your details  
  • Once you've completed these steps you will now receive a confirmation email from us and you’ll be able to log in to make bookings on a pay as you go basis using your email address and password. 

Register for a Monthly Direct Debit membership 

  • Click JOIN
  • Select your nearest centre from the drop-down list  
  • Select Start / Restart a Membership 
  • Then select Monthly Memberships 
  • Select your chosen membership from the list 
  • Enter your details and confirm payment details. 
  • Once you've completed these steps you will now receive a confirmation email from us and you’ll be able to log in to make bookings using your email address and password. 

Register for a Direct Debit Actif Anywhere membership (live streaming / on demand classes) 

  • Click JOIN  
  • Select your nearest centre from the drop-down list  
  • Select Start / Restart a Membership 
  • Then select Monthly Memberships 
  • Select Actif Anywhere membership from the list 
  • Enter your details and confirm payment details. 
  • Once you've completed these steps you will now receive a confirmation email from us and you’ll be able to log in to Actif Anywhere make bookings using your email address and password. 

Register for a Pay as you go Actif Anywhere account (live streaming / on demand classes)

  • Click JOIN  
  • Select your nearest centre from the drop-down list  
  • Select Start / Restart a Membership 
  • Then select P-A-Y-G Actif Anywhere 
  • Enter your details and confirm payment details. 
  • Once you've completed these steps you will now receive a confirmation email from us and you’ll be able to log in to Actif Anywhere (on the web / via the app) and make bookings on a pay as you go basis using your email address and password. 

I am currently a frozen member, how do I restart my membership?

Ready to restart your membership? If you'd like to re-start your membership, please email us at actif@carmarthenshire.gov.uk

I do not wish to restart my membership right now, what are my options?

If you are not ready to restart your membership, that’s not a problem, we will keep your account frozen for a little while longer. You don’t need to do anything.

Memberships will be kept frozen unless you tell us that you wish to restart your membership. You can rest assured that no payments will be taken while your account is frozen.

The benefit of doing this is that you can still access our leisure centres and book into activities on a Pay as you Go basis. As a frozen member you will be entitled to 10% reduction off classes (indoor/outdoor), gym sessions, swim sessions and other activities.

Can I freeze or cancel my membership if I need to?

With all our Direct Debit memberships you are never tied into a contract meaning you can freeze/cancel anytime.

The great thing about freezing your membership is that you can restart it when you are ready to do so, plus you won’t be charged for freezing / unfreezing your account.

We don’t like to see our members cancel but if this is the best option for you then you can cancel your direct debit directly with the bank. Before you do so, we always offer the freeze option because if you do cancel and wish to re-join at a later date you will be charged an admin fee.  Whereas if you freeze you won’t be charged for restarting your membership.

BOOKING AND MANAGING ACTIVITY SESSIONS

How do I book an activity online or via the app?

All sessions / activities must be pre- booked in advance and the easiest way to make a booking is by using our app, search Actif Sport and Leisure in your app store or google play. Alternatively you can also make bookings online via our website.

When booking a session, you’ll be able to see the maximum capacity number for each activity and how many spaces remain.

On the app and website, you will be prompted to put in your Email Address and Password.

If you haven’t access the book system in a while you may be prompted to reset your password.

Follow the step-by-step process to create your new 8 character password or click here to reset your password.

Direct Debit members can pre-book all sessions up to 7 days in advance, Pay As You Go members can pre-book all sessions up to 5 days in advance.

Can I turn up to the centre without booking an activity?

Only those who have pre-booked their session or activity will be able to access the facilities and participate in the activity.

We will be unable to accept those who turn up to the centres without pre-booking their space via the website or the app first.

How far in advance can I book activities on the app / website?

Direct Debit members can pre-book all sessions up to 7 days in advance. Pay As You Go members can book all sessions up to 5 days in advance.

How can I view the timetable for each centre?

The easiest way to view the latest activities and session times is by downloading the Actif Sport and Leisure app and selecting your local centre.

Can I use Actif Leisure Centre facilities and book sessions if I’m not a member?

Yes, all you need to do is register as a Pay as you Go customer. To do this you will need to go to JOIN and select the pay as you go option.

Once you’ve entered your details and completed the join process you will receive a confirmation email from us. The confirmation email will include your member ID and Password which you will need when making bookings on the app / website.

Can I access all Actif Leisure Centres with my direct debit membership?

Yes, you can access sessions at all Actif Leisure Centres with your direct debit membership / pay as you go account.

How do I find my Member ID?

When you first joined Actif, you will have received a confirmation email from us, within the confirmation email was your Member ID.  

If you can’t find the email you can email us at actif@carmarthenshire.gov.uk, a member of the team will then send your Member ID across.

I can’t remember my password to log in to the Book Online

If you’ve forgotten your password to log in to make bookings, you can reset your password by clicking on the ‘Forgotten password link on the Book Online page. Enter the email address that you used when setting up the account and then follow the instructions to create your new 8 character password. 

Forgotten Password

I’ve forgotten which activities I’ve booked

Using the App

Open up our app and select the ‘My Bookings’button at the top of the screen. Log in using your email address and password to view your upcoming activities and session details. 

Using a laptop / tablet 

If using a laptop/tablet, visit our website and click on BOOK. Log in using your email address and password and then select ‘Manage Bookings’ to view your upcoming activities and session details.

I’m unable to attend a session that I have pre-booked. How do I cancel an activity?

Using the App

Simply click on ‘My Bookings’ at the top of the screen. Log in using your email address and password and select the activity you wish to cancel then click cancel. 

Using laptop / tablet 

Click on BOOKLog in using your email address and password and then select ‘Manage Bookings’ click on the activity you wish to cancel. 

If you’re unable to attend the pre-booked session, please cancel your space as this will allow other members and customers to have the opportunity to book in to those sessions and enjoy our facilities!

USING THE SWIMMING POOL

What do I need to know whilst attending the leisure centre for my swim session?

Entry / changing rooms

  • Please wash/sanitise your hands before entering the swimming pool changing areas 
  • Always follow staff instruction and advice during your session and whilst in the centre 
  • If you need to assist a family member within the changing room, please ask a member of staff for guidance 
  • Wipe down or sanitise your equipment before entering the changing area. Swimmers may bring goggles, swim hat, nose clip, kickboard and pull-buoy only. 
  • Please adhere to social distancing rules 
  • Follow the one-way system around the centre 

In the swimming pool

  • Only booked customers permitted entry to each session 
  • You will need to complete your session and be out of the building within one hour 
  • Swimmers must remain inside their lane whilst swimming and not overtake. 
  • Respect other lane swimmers, there may be mixed abilities  
  • If you must leave before the end of the session, please do so following social distancing rules and the one-way system. 
  • If you need to stop at any time, make sure that you turn your back to other swimmers. 
  • If you need assistance, raise your hand for the Lifeguards attention 
  • You can bring your own swimming aids from home. You may bring your towel and one each of the following; water bottle, kick board, pull-buoy, goggles, nose clip, arm bands and swim hat. Try and limit the pieces of equipment that you bring. 
  • No sharing of equipment 
  • Please bring your own pre-filled bottle of water  

Leaving pool / Getting changed 

  • Only use changing spaces as instructed on arrival, you will be given a dedicated cubicle number, please keep to this.  Do not use changing spaces marked for cleaning 
  • Showers will not be available 

Are the lockers / changing rooms available?

Customers going swimming

Changing rooms will only be available for swimmers only. We ask that customers arrive with swimwear underneath clothes and you will need to shower at home after your swim. Changing cubicles will be allocated and can be used to get changed after your swim.

Lockers will be unavailable, so please limit your personal belongings.

Customers going to the gym / exercise class

Please do not bring large bags with you to the gym, limit your belongings as much as possible. The use of personal towels will also not be allowed.

The changing rooms and lockers will not be available for customers going to the gym.

Are the disability hoists available?

Yes, the pool hoists will be available for customers who require them.

SWIMMING LESSONS AND COURSES

Why choose Carmarthenshire County Council Swimming lessons?

Why choose Carmarthenshire County Council Swimming lessons?

  • Lessons are available up to 48 weeks of the year and up to 7 days a week, with a break over the Christmas and Easter period.
  • Lessons available for participants from 4 months old.
  • Participants are assessed regularly and moved up as soon as they are ready for the next stage.
  • Qualified and DBS checked teachers and assistant teachers.
  • Badges and certificates are available to show progression  
  • Lessons available at our four centres. 

Why should my child return now?

Swimming is an essential lifesaving life skill and drowning is still one of the most common causes in accidental death in children. As well as being an important life skill, swimming is also one of the most healthy and fun activities, improving strength, stamina, flexibility and posture - keeping your child active and happy at the same time.

Swimming has a long participation pathway and can start at a very young age (from as young as five months) and continue through all life stages.  Being able to swim opens up lots of other water-based activities such as surfing; kayaking; sailing and triathlon and increasing the opportunities for participation in physical activity, staying fit and healthy and enjoying the health benefits that arise from being physically fit and active.

Why are pupils being reassessed?

Children have missed twelve months’ worth of lessons over the past year and techniques and skills in the pool will have regressed during this period.  Our swimming teacher teams will be completing initial assessments to ensure that we can support and develop the skills which need the most focus during the first 4-6 weeks of lessons. All pupils will be assessed against their progress based upon their ability to demonstrate water confidence and achievements against the ability group criteria.

How long do I need to arrive before the start time of lessons?

All customers should arrive 10 minutes before the start time of their lesson. Centre staff will be on hand for support and explain the customer journey process.

What does ‘pool ready’ mean?

We ask that all children arrive to the centre with their swimwear underneath clothing such as a tracksuit or onesie (something easy to remove). We will ask all children to ensure they have their swimsuit or trunks, swimming cap and goggles. If for any reason you cannot get your child pool ready before getting to the centre we will have limited areas for them to change.

Where do parents and/or guardians spectate?

Parents and Guardians can spectate in the viewing area on the first floor. You can meet your child at the exit point once the lesson has concluded.

Do I have to wear a face covering in the building?

In line with the latest Government regulations we require that  all aged 11+ wear a face mask/covering while in the building.

Why do we have limited time in the changing rooms?

All children will have access to changing rooms after lessons. We ask that all customers keep to a 10-minute allocation to ensure we have time to keep these areas clean and keep our lessons running on time.

What if we are late?

The cut off time for all swimming lessons is the start time of the lesson; this is why we ask all customers to arrive 10 minutes before the start time. Centre staff will try to accommodate customers who are late due to circumstances out of their control but this will be dependent upon lesson capacities and the other activities that may be taking place at the centre at the same time.

What if I have more than one child in different lessons, what do I do?

Our swimming lesson programme model is designed around our customers and our need to maintain a clean environment for all.  You can request to move your children to times that are more convenient for you.

Who can I speak to if I have any questions?

Centre staff will be able to direct you to our Learn to Swim Co-ordinator who will be to answer any questions you may have about our new lessons. 

What qualifications do the swimming teachers hold?

All our swimming teachers hold the National Governing Body recommended qualifications and also hold an enhanced DBS (The Disclosure and Barring Service) check. In addition, our teachers all undergo Safeguarding training. 

Why are swimming teachers and assistant teachers not teaching from the water?

We are following industry guidance to protect our staff and customers from the risk of Covid-19 transmission. We have ensured that additional equipment is available to support children who are non-swimmers or swimming out of their depth. Our Swimming Teachers are trained to deliver all abilities from poolside. As Government guidance is revised, we will review our programme which may allow our assistant teachers to assist from within the water.

When will assessments take place?

Progress will be continuously monitored and tracked against what children are learning each week by the Swimming Teacher.  The focus during the first 4-6 weeks of lessons restarting is to ensure all children re-learn the basic skills to feel safe and confident in the new normal for swimming lessons. During the first 4-6 weeks, Swimming Teachers will ensure that pupils are working towards the correct awards and are in the correct class for their ability.

What are the new cleaning measures in place for Swimming Lessons?

For your safety the following has been provided:  

  • Sanitisation stations on entry 
  • Lesson equipment minimised and cleaned in chlorinated water between classes 
  • Changing facilities locked and cleaned every 15 minutes 
  • Increased cleaning of touch points 

What are the new safe measures in place for swimming lessons?

Amongst our safety measures for swimming lessons, below are key highlights: 

  • We are restricting the use of our pools during lessons to Learn to Swim and swimming club users only 
  • We are limiting the number of classes and participants in each pool at any one time 
  • We are removing the use of shared equipment during a swimming lesson 
  • We are limiting changing spaces and introducing changing windows of 15 minutes 

What is the format of Carmarthenshire CC Actif swimming lessons during Covid-19?

We will ensure: 

  • Our Swimming Lessons will continue to operate for 30 minutes 
  • A water safety briefing will be given by our teachers at the start of every lesson for the first four weeks to ensure swimmer safety. 
  • Our teachers focus on refreshing swimmers Core Aquatic Skills during lessons as this provides the foundations on which to build swimmer progress 
  • Equipment will be issued per swimmer for the duration of the lesson and there will be no shared equipment during the lesson.  

Will I be able to use the changing rooms before and after lessons?

We are encouraging all swimmers to arrive “Beach” or “Pool” ready with swimming costumes on under clothing before Swimming Lessons as changing rooms will not be available before lessons. Swimmers are encouraged to change on poolside prior to their lesson. Changing rooms will however be available following lessons without the use of showers and lockers, for a maximum of 15 minutes from your lesson finishing time.

Why is my child wearing arm bands?

Your child’s safety is our priority and they have been away from our pools for a significant amount of time where their ability may have regressed.

Your lesson may have also changed pool or location and arm bands or suitable aids may be utilised by your teacher to ensure your child is safe once they return to the water, particularly in the first few weeks where our water safety briefings will also be given as part of returning to lessons.

Why are there different bather loads for different activities?

Maximum bather occupancy cannot be determined by just using a single number and applying that to all lessons. 

The activity being undertaken has an effect on how you control distance and time, therefore a minimum of 6 m2 would be in a setting where you can control distance and limit the time at which participants come close. 

Are you sure that cleaning equipment in pool water is sufficient?

Research has been carried out on this subject and The Pool Water Treatment Advisory Group have published the cleaning parameters. 
 
Additionally, in between sessions we are submerging equipment in chlorinated water to limit the risk of transmission. This will not guarantee any virus if present will be eliminated. We are also removing shared equipment to further minimise risk of transmission.

Should people with health conditions/disabilities return to the pool?

Absolutely, we know that swimming is a fantastic activity for people with a range of health conditions / disabilities. However, those in the high risk and moderate risk groups should consider the latest government advice before returning to the pool. 
 
People categorised as “high risk” or who have concerns may wish to consult with their medical practitioner before returning to the water.

MOBILE APP HELP

One of the easiest ways to make and manage bookings is through our Actif Sport and Leisure app. Available for Android and iOS devices. Click here for more information.

Basic Navigation

Each Actif Leisure centre has its own app home screen which is made up of tiles.

When the app has been downloaded, the first screen that will appear is the list of available centres that you can choose from. All Actif Sport and Leisure centres are listed in alphabetical order.  Each centre has a welsh only or english only home screen, check the title of the centre before selecting e.g. the welsh title for the centre will take you to the welsh home screen for that leisure centre. 

  • To access the content, click on the relevant buttons on the centre’s home screen.
  • Different sections or buttons have different content e.g. ‘My Centre’, ‘My Bookings’, ‘Book Gym/Swim’, ‘Book a Fitness Class’, ‘News and Connect with Us’, ‘Win Prizes’ and ‘App Help’.
  • Each centre enables you to book your activity in advance, view real-time and latest timetables and make cancellations if needed. 

 

  • To go back to the centre options, click the menu tab at the top left of the screen (three lines) where you can move from one centre to another centre.
  • Different centres have different facilities, therefore some centre home screens won’t have exactly the same information e.g. Llandovery only has a swimming pool whilst Newcastle Emlyn and St Clears only have gyms.
  • Remember to turn on ‘Push Notifications’ for selected or all centres, to ensure that you don’t miss any updates from Actif! 

Adding or switching between centres

When the app has been downloaded, the first screen that will appear is the list of available centres that you can choose from. Actif Sport and Leisure centres are listed there in alphabetical order.  Each centre has a welsh only or english only home screen, check the title of the centre before selecting e.g. the welsh title for the centre will take you to the welsh home screen for that leisure centre. 

In order to add centres to the ‘My Clubs’ tab, follow these steps:

  • Click the three-lined menu icon (top left)
  • Click My Clubs,
  • Click the + button on the top right of the screen
  • Choose your centre in the English or Welsh


When a home screen has been viewed once, all the centre names will appear under ‘My Clubs’ and makes it easier for you to find a home screen of a particular centre in a few clicks. 

The most recent 3 centres you have viewed will appear in the slide-out menu drawer which is listed under ‘Recent Clubs’. 



To keep up-to-date with what bookings you have made, these are available under ‘My Bookings’ and can be viewed on any home screen (you will be prompted to log in if you haven’t already, just use your email address and Membership PIN).

I'm a member, how do i log in?

In order to book classes within the App, you’ll need to log in. You’ll need to use your Membership ID and PIN details.

  • Got your login details? On booking a class or viewing profile pages, you can click on ‘Book’ for any activity and type in your ‘Member ID’ and ‘PIN’ to complete your booking.

    You'll only have to do this once as your app will then remember your details, making bok ing or cancelling activities really easy.


If you have forgotten your username or password then there is a way to reset. Go to the login page and click on the ‘Reset Password’ button. Here, you’ll be able to enter your Member ID before being sent details of how to obtain a new PIN. These details will be sent to your registered email address.



How do i log out?

If you share your phone / tablet with someone else in your household and you need to log out of the account you will need to

  • Click on the three-lined menu icon (top left)
  • Click on account 
  • Then click on the icon on the right-hand side of your name to log you out 

I don't have a login, how do i get one?

If you do not have an Actif membership with us, you will need to go to our JOIN page and register for either a,

  • Pay as you go membership
  • Direct Debit membership 

Once joined, you will receive a confirmation email from us which will include your Membership ID and PIN allowing you to log in to the app and make bookings.

Already an Actif member but forgotten your login details?
Drop us an email at actif@carmarthenshire.gov.uk requesting for your Membership ID and PIN and a member of the team will get back to you. 

I've forgotten my password

Already an Actif member but forgotten your login details?

Drop us an email at actif@carmarthenshire.gov.uk requesting for your Membership ID and PIN/Password and a member of the team will get back to you. 

Booking gym, swim or fitness class

To book simply click on the button that related to the activity you wish to book e.g. Swim session, Gym session, Workout Pod or Fitness class

  • Scroll down and select the day/time you wish to book (we are only offering customers a chance up to 5 days in advance at the moment).
  • Click on that activity
  • Click BOOK 

If you are logging in for the first time you will be prompted to put in your membership ID and PIN, but it'll only ask you once as it'll remember your details unless you log out of the app.


Once booked you can then

  • add it to your Favorites
  • add it to calendar or
  • share with a friend



If you are a pay as you member you can pay per booking.

Login to Actif Anywhere

Actif Anywhere is our BRAND NEW live streaming platform. If you've recently reactivated your Actif membership with us or you have joined as a new member you will have FREE unlimited access to over 20 live fitness classes a week (with more to be added!) up until 31 December. 

One of the benefits of the platform is you can get your workout done without even leaving the house.

Not sure how to access?

  • Click on the Online / Live classes button on the app home screen 
  • then enter your email address (the one you used when joining) 

and enter your password (the same one you use to book your gym session / fitness classes / swim sessions) Forgotten your password?

If you have forgotten your password you can reset it easily by clicking here on the below

Reset my Password

When resetting your password be sure to only use letters and or numbers, please avoid any special characters e.g. %^& as the password will not work.


How to book a Live streaming class

Once you've logged into the Actif Anywhere platform you are ready to make a booking

  • You can search for all activities or search by date (see below)

Once you've selected a date a list of all available sessions will appear,

  • Click on the activity to see more about that activity and to book
  • If you'd like to book this activity, click 'BOOK'
  • Then select 'CONFIRM BOOKING'





ACTIF ANYWHERE

Actif Anywhere, our live streaming and on-demand service.

What is Actif Anywhere?

Actif Anywhere is a brand new live streaming service bringing you real-time fitness classes that you can do anywhere, by using your phone, tablet or laptop.  

It's like being in a 'normal' fitness class just that you are taking part at home, in the garden, at work or maybe even in your local park.  

We will have a host of daily fitness classes that you can get involved in from, Strength & Conditioning, Cardio & Endurance, Dance classes, HIIT, Yoga & Relaxation, Cycling and more! So there really is something for everyone.

All of these classes will be delivered to you by our friendly Actif Instructors.

What are the advantages of signing up to Actif Anywhere?

Why should you sign up to Actif Anywhere?

  • Live and interactive
  • Fits around your daily routine
  • Simple to access and convenient
  • Portable (you can do it anywhere!) and access the platform on 3 different devices - phone, laptop and tablet 
  • Train with your favourite Actif coaches
  • High-quality and motivating instruction by our instructors
  • Cost-effective as you don't need to travel anywhere

 

What classes are currently on the Actif Anywhere Timetable?

We are bringing you online fitness classes which you can take part in without leaving your home! Join Rachel, Cath, Tracey, Sion and Leon for more than 20 live classes, six days a week this month.

There are a variety of classes on offer with more to be added… including

  • HIIT,
  • Tabata,
  • Circuits,
  • Power / Gentle Yoga,
  • Exercise to Music,
  • Boxfit,
  • Dance HIIT / Gold,
  • Family Fitness,
  • Core & Stretch,
  • Dumbbells & Core,
  • Back to Fitness,
  • Sculpt & Tone,
  • Body Sculpt,
  • Burn Lite,
  • Legs, Bums & Tums,
  • Actif Jama Party

What devices can I use to access Actif Anywhere?

If you have access to a smart device such as mobile phone, tablet or laptop, – you can access Actif Anywhere whether you're at home, at work or at the beach.

If you haven't already, download our app - search Actif Sport and Leisure in your app store. Once you've downloaded the app you will see a button on there for 'Live/Online fitness classes' click on this and put in your email address and PIN. Once you've added your details once it should remember you so you won't need to put your membership ID and PIN in every time.

How to log in?

Click here to log in using your e-mail address and password.

OTHER WAYS TO CONTACT US

Can’t find what you’re looking for in the above frequently asked questions? See below for alternative ways on how to contact us.

Our Customer Service Team are always on hand to help you with your enquiry.

Please note:  We are experiencing a high demand of calls and emails both to our central customer service team and leisure centres direct at the moment.  Please bear with us while our teams work hard to answer your enquiries via phone, email and via Facebook messenger.

 

Enquiry Form

 

 

 

Please complete the enquiry form below.  Your message will be sent to the customer service team who will answer your enquiry as soon as possible.

 








Please enter a landline or mobile number
xx/xx/xxxx
(Please include as much information as possible in your message to help us deal with your enquiry as efficiently as possible. If you are restarting your membership, please state what date you wish your membership to start from. If you wish to freeze your membership, please tell us the dates you wish freeze from and until)

Phone

 

 

If you would like to speak to one of our leisure centres please see contact details below.  Please be aware that opening hours vary from centre to centre.  To find out more go to the ‘locations’ section of the website (top menu) and click on your desired centre.

Amman Valley Leisure Centre – 01269 594517

Carmarthen Leisure Centre – 01267 224700

Llanelli Leisure Centre – 01554 774757

Llandovery Leisure Centre – 01267 224733

Newcastle Emlyn Leisure Centre – 01267 224731

St Clears Leisure Centre – 01267 224778

Facebook Messenger

 

 

If you would like to speak to someone in real-time chat you can do so through our facebook page, search Actif Sport and Leisure and click on ‘Message’. We will try and deal with your enquiry as quickly as possible.